Phone contracts & upgrades.

Work from your own contract.

A handset agreement and airtime service can have different payment schedules. Ask for the total repayable over the whole term.

Before upgrading, confirm remaining device balance, trade-in conditions, insurance, early-exit charges and the new airtime price.

Three useful checks

1. Identify the provider, plan name and date of your current agreement.
2. Check the full postcode, device compatibility, pricing and the current provider terms that apply to you.
3. Save a copy of the written answer before changing or cancelling the service.