Cancel or complain.

Work from your own contract.

Check minimum term and any device balance, then request the provider’s cancellation route in writing or through the official account.

For unresolved complaints, ask for the formal complaint reference and review the provider’s escalation and ADR information.

Three useful checks

1. Identify the provider, plan name and date of your current agreement.
2. Check the full postcode, device compatibility, pricing and the current provider terms that apply to you.
3. Save a copy of the written answer before changing or cancelling the service.