Apps and account safety.

Work from your own contract.

Use the official provider app or typed web address to view usage, bills, roaming and SIM controls.

Do not share passwords, one-time codes, payment card details or PACs in a public chat.

Three useful checks

1. Identify the provider, plan name and date of your current agreement.
2. Check the full postcode, device compatibility, pricing and the current provider terms that apply to you.
3. Save a copy of the written answer before changing or cancelling the service.